Shipping policy

Cookie Ninja — Shipping & Delivery Policy

Order Processing All orders are processed within 24–48 business hours of payment confirmation. Orders placed on Sundays or public holidays are processed the next business day.

Delivery Timeline Standard delivery takes 3–7 business days depending on your location. Metro cities typically receive orders faster. Remote or rural pincodes may take slightly longer.

Shipping Charges

• Orders above ₹799: Free shipping
• Orders below ₹799: Flat ₹60 shipping fee

Order Tracking Once your order is dispatched, you will receive a tracking link via email and/or SMS. You can also track your order on our website under "Track Order."

Incorrect Address Please ensure your delivery address and phone number are accurate at checkout. Cookie Ninja is not responsible for failed deliveries due to incorrect address information.

Delivery Delays Occasionally, deliveries may be delayed due to courier issues, weather, or public holidays. We will notify you in such cases. If your order is significantly delayed, contact us at [support email].

Cash on Delivery (COD) COD is available on select pincodes. COD orders have a handling fee of ₹30.

For any shipping queries, contact us at [support email] or WhatsApp us at [number].